At Maelis Gear, we strive to ensure that you receive high-quality products. If you encounter any issues with your order, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only in cases where the product is defective or damaged upon delivery. To be eligible for a return, the following conditions must be met:
- You must report the issue within 48 hours of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Clear photos or videos of the defective or damaged product must be provided as proof.
2. Refund Process
Once your return request is approved:
- A replacement will be arranged if available.
- If a replacement is not possible, we will issue a refund.
- Refunds will be processed via the most convenient method, as determined by our team.
3. How to Request a Return
To request a return, please contact our customer support within 48 hours of delivery. Provide your order details along with proof of damage or defect.
We reserve the right to refuse returns that do not meet our policy requirements. If you have any questions, feel free to contact us at [email protected].